Shipping policy

ORDER PROCESSING:

Please allow 3-5 days to process your order. Expect an email confirmation when your order is on the way! 

FLAT RATE SHIPPING

Orders are generally shipped within 3-5 business days using our shipping network. Flat rate shipping fee will vary depending on the order destination. We ship globally and some international orders may require additional transit time.

DOMESTIC SHIPPING RATES AND ESTIMATES: 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING:

We offer international shipping.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dark Yarn is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after ordering, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@darkyarn.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@darkyarn.com

ADDITIONAL SHIPPING INFORMATION

We're thrilled to offer worldwide shipping, ensuring that customers around the globe can enjoy Dark Yarn products.

Free Shipping on all domestic orders over $100.00

Dark Yarn customers can enjoy free standard shipping when they spend $100.00 or more.

• Orders may be delivered via various trusted carriers.
• We prioritize meeting original delivery expectations without extra charges.
• Shipping charges apply per address.
• Monogrammed/personalized orders may take up to 2 weeks additional fulfillment time.
• Our flat-rate shipping and handling fees may vary based on the size of your order.

Additional information

• Free shipping is automatically applied during checkout.
• Orders are shipped via reliable carriers.
• Depending on your location, your order will be delivered by UPS, USPS, or other reputable shipping provider.