Frequently Asked Questions (FAQ)

Dark Yarn is a clothing company focused on celebrating identities and individuality. Our mission is to empower people to embrace who they are and express themselves boldly through our unique and stylish apparel.

You can purchase our products directly from our website at www.darkyarn.com. We also partner with select retailers who sell Dark Yarn products in their stores.

You can reach our customer support team using the webform on our Contact Us page. We are here to assist you with any inquiries or issues. You can also email support@darkyarn.com anytime.

Simply explore our online store, add your desired items to your cart, and proceed to checkout. Follow the intuitive prompts to complete your transaction and make your purchase.

We accept all major credit cards including Visa, MasterCard, and American Express, as well as PayPal, Diners Club, ShopPay, Apple Pay, Google Wallet, Amazon Pay, and Meta Pay.

Yes, we proudly offer international shipping. Shipping charges for international deliveries will be calculated and shown at checkout. Please be aware that your order may be subject to import duties and taxes, which are your responsibility as the customer. For further details, please consult our shipping policy.

Once your order has been dispatched, you will receive a tracking number via email. Use this number to track the status of your order either through our website or the shipping carrier’s website.

Please review the following return policy for information about returns.

To qualify for a return, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also necessary.

To initiate a return, please contact us at contact@darkyarn.com. f your return is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Please note, returns sent back without prior approval will not be accepted.

For any questions regarding returns, please reach out to us at contact@darkyarn.com

hipping Policy Overview Order Processing: Please allow 3-5 days for order processing. You will receive an email confirmation once your order is en route.

Flat Rate Shipping: We ship orders within 3-5 business days via our shipping network. Flat rate shipping fees vary depending on the destination. We provide global shipping, and international orders may take additional transit time.

Domestic Shipping Rates and Estimates: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping Details: We offer international shipping. Shipping charges will be calculated and displayed at checkout. Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Please note that Dark Yarn is not responsible for these charges.

Additional Shipping Information: We are delighted to offer global shipping, allowing customers worldwide to enjoy Dark Yarn products. Free shipping is available on all domestic orders over $75. Please note that monogrammed or personalized orders may require an additional 2 weeks for delivery. Shipping charges are applied per address.

We utilize premium, sustainable materials to ensure our products are not only fashionable but also ethically crafted. For detailed information on specific materials, please refer to the product pages on our website.

Care instructions are provided on the label of each garment. We generally recommend machine washing on a gentle cycle and air drying to preserve the quality and longevity of the fabric. If you have specific questions about caring for your items, please contact support.

Absolutely! Detailed size guides are provided on each product page to assist you in selecting the perfect fit for your unique body shape and size.

We extend wholesale opportunities for our collections to select retailers operating 10 or fewer brick-and-mortar locations. For more information and to apply, please visit our wholesale page.

Volume Discounts for Wholesale Orders Yes, we offer volume discounts for wholesale orders with a minimum purchase requirement of 25 items. Detailed information is available on our wholesale page.

Yes, we provide volume discounts and have a minimum order requirement of 10 items. More information is available on our wholesale page.

Become a part of the Dark Yarn Affiliate Program by signing up on our Affiliate Program page. Once approved, you will receive a unique link that allows you to promote our products and earn commissions.

Yes, we provide digital gift cards that are available for purchase and redemption directly through our website.

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